Stainless Steel Hot Tub & Cold Plunge Wood-Fired Heater 1-3 People | Aleko
- Regular price
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$3,999.00 - Regular price
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$3,999.00 - Sale price
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$3,999.00
Experience unparalleled luxury and relaxation with Aleko's Stainless Steel Hot Tub & Cold Plunge Tub. Designed for 1-3 people, this premium tub features durable stainless steel construction, a comfortable red cedar bench, and an eco-friendly wood-fired heater. Enjoy the perfect blend of warmth and sustainability in a tub that promises years of enjoyment.
Included With Your Cold Plunge Tub
Features
Shipping & returns
Shipping Policy
Free Shipping!
Free ground shipping to anywhere in the Continental US for any amount. (Note: Due to the size and weight of our products, a Residential or Business address is required. We do not ship to PO Boxes.)
Occasionally shipping charges exist for your order when shipped to rural areas. If this is the case, the cost will be calculated and displayed at checkout based on your delivery address.
Overnight delivery is only available for orders with delivery addresses within the continental United States. To qualify for same-day shipping, all orders must be placed before 12 PM (Pacific Time). All orders placed after 12 PM will ship out the following business day (unless overnight weekend was used). Sometimes expedited shipping options may have additional shipping costs incur. If this is the case, we will contact you to directly with the updated shipping quote for you approval or rejection.
Shipping
Most orders are processed within 12-24 hours. Orders can be shipped from Monday to Friday! Orders are not shipped on holidays or weekends. Some shipping and delivery delays can occasionally occur. Typical packages arrive in 3-5 business days.
Products from our web site are shipped from either our Washington or Florida warehouse.
When additional shipping charges occur, the customer may be responsible for these charges. A representative will reach out to you with the additional cost. If unable to pay, the order may be canceled
Once a tracking number is provided, the item is considered shipped even if it has not yet left our warehouse, and the order can no longer be cancelled.Our packages are put on pallets and given to our shipping partners in bulk, which would require us to disassemble the pallet and try to locate your individual package among hundreds. Cancelling a single order from a pallet would extensively impact our shipping workflow and would unfairly delay the shipments of other customersIf you wish to cancel an order after it has shipped, you may refuse the package and request the courier to return to sender by contacting them with your tracking number once it gets scanned in by their drivers or sorting depot.
COVID-19 LTL Shipping Updates:
In order to reduce the risk of potential exposure to COVID-19 for both customer and driver, some the Freight terminals are required to ask customers to fill out the "No Signature Required" document. The driver will not be able to secure a signature at the time of the delivery. Only Curbside Delivery will be available at this time.
ALEKO is also not responsible for any "Rapid Return", storage or re-delivery fee in case customers can't accept the freight due to a nonessential business closure, age, or other quarantine restrictions that may be applied to the delivery address.
Due to these facts, ALEKO requires customer to report any damage or shortages to the carrier within 24 hours by phone and/or via email providing carrier with pictures. Once the report is made, customer needs to forward this conversation to ltlshipping@alekoproducts.com. Otherwise, ALEKO will not be able to assist customer with damage or lost items in transit.
LTL Shipping - Less Than Truckload Freight Shipping Services
For large and oversized products, we use LTL shipping. After your product ships from our warehouse, you will receive an email containing tracking information and details about the freight carrier assigned to your order.
Shortly following the shipment, you will be contacted by the carrier to set up a delivery date. CUSTOMERS MUST BE PRESENT FOR THE DELIVERY OR FEES FROM THE FREIGHT COMPANY WILL INCUR. Please download and read carefully the Freight Receiving Instructions before the arrival of your package.
Transit times vary depending on your delivery area.
LTL Shipping Options Are As Follows:
Curbside Delivery - FREE by default for US continental areas.
Curbside delivery is our standard delivery method and is free for all freight orders. Important: The customer must be available to receive the delivery or fees will incur. Driver will offload the freight to the curb at the end of your driveway. Drivers do not bring freight into house, garage, backyard, etc. Due to this being a curbside delivery, the customer is responsible for moving the product after the initial unloading. It is also the customer’s responsibility to inspect the product to check for damages and missing parts. If the customer does not reject the delivery after assessing the product, the customer is then responsible for noting any damage or missing parts on the shipping bill. Curbside delivery does not include any additional services such as setting the product in place, unpacking, plugging in, installation or debris removal. For an additional cost, customers may request a second person to assist with unloading.
LTL/Freight Ship Time
LTL Shipping generally takes 7 - 20 Business Days
LTL Product Issue Instructions
Crate/Box Good Condition, Product Damaged
1. At delivery if the crate is in good condition and there are no damage to the crate, please sign the Delivery Receipt for “no damages”.
2. Within 3 days please open the crate and inspect the product. If you find damages to the product even though the crate was NOT damaged you MUST report these damages (with photographic proof) to ALEKO LTL representative. Failure to report damages within 3 days will disqualify you from product and/or parts replacements. These timeframes are mandated by 3rd party carriers and ALEKO CANNOT override those timeframes or override such policy.
Crate/Box Damaged
1. If the crate/box is damaged at delivery, you have the option to refuse shipment.
2. If shipment is refused, please call ALEKO and our representatives will be able to assist you with a refund or replacement.
3. If you accept shipment with damages, please notate DAMAGE on the Delivery Receipt for ALEKO to further assist.
4. Open crate/box up if product is not damaged no further steps are needed. If any damages to product inside, please report to ALEKO up to 3 business days from the time of delivery.
Missing/Shortage
1. At time of delivery if there are any missing boxes, please notate SHORTAGE on the Delivery Receipt.
2. Shortage needs to be reported to ALEKO within 3 business days from delivery so we may start the claim for the missing items.
3. For any of above listed situations please contact within 3 business days from delivery. You may email us at Orders@plungestore.com or give us a call 888 214-7636 or text.
4. If no report is made within the presented time frame, ALEKO will not be able to assist customer with damage or lost items in transit.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-72 hours. By shopping with us you agree to our Terms and Conditions and Privacy Policies.
Warranty
Returns
30-Days Guarantee
At ALEKO we stand by our products. Satisfied customers are our goal, and we work diligently towards this outcome. Details on Aleko’s 30-day guarantee are as follows:
- Received Damaged or Defective Product: Not to worry ALEKO will work with you to provide a solution. To assist us, the customers must provide photos or videos outlining the issue.
- Aleko will provide the customer with any replacement parts/units needed for a complete operational product along with detailed technical support.
- Replacement parts are transported via ground service within 48 hours of processing with a 3-5 business days delivery time.
- If the above solution is unsatisfactory, the customer will be responsible for shipping the product back to ALEKO at their expense but with no restocking fee!
- If ALEKO is not able to provide the replacement parts needed, you will be eligible for a new unit, full refund, or store credit.
- Buyer’s Remorse Purchases: The customer is responsible for the return shipping fee. The product must be unused and in the same condition that it was received.
- A 15% restocking fee will apply to all products not returned in their original condition.
ALEKO is happy to be able to offer refunds/exchanges for only the first 30 days from purchase.
Contact Customer Service
To receive a refund, it is critical that you have a Return Merchant Authorization (RMA) to ensure that your refund is credited to the correct account. Send us an email at Returns@plungestore.com within the first 30 days after receiving the product, and one of our customer service representatives will send you your RMA (valid for 7 days) along with return instructions.
Package Your Item For Return
To ensure that your package arrives to us safely and undamaged, please package the item(s) use original box or appropriate packaging. Be sure to include all products, accessories, parts and pieces in order to receive a full refund of the purchase price (excluding return shipping & handling). If any of the product components show use or damage a 15% restocking fee will apply. If the product is in new condition, a full refund will be issued.
Label Your Package
Please write your RMA number clearly on the shipping label to assist in fastest processing. Please note: A Return Merchant Authorization Number is also required inside the package to complete your refund.
Secure Your Package
We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by a shipping carrier that offers tracking services, such as USPS Certified Mail, UPS or FedEx. Returns must be shipped within 7 days of receiving a Return Authorization Number. Be sure to save the receipt for your records. We regret that we cannot issue any credit or refund for an item that is damaged, lost in shipping, or sent COD.
Receive Your Refund
Credit card purchases will be refunded to your card the day we process your return. ALEKO.com will issue a refund and mail a check the same day we process your return for any items purchased by personal check, money order, or cashier's check. Refunds are issued for the cost you paid but does not include return shipping & handling charges.
Please allow us up to 2-5 days to process your return and issue your refund. We will always do our best to process your return and issue your refund as quickly as possible. Please note: your refund might take up to 7 business days to appear on your bank statement, depending on your bank.
How Do I Cancel A Order?
We understand that on occasion, orders will need to be cancelled and our customer service team is happy to assist.
To cancel and order call us at 888-214-7636 or Email: Orders@plungestore.com with an order number and cancellation request.
Cancellation must happen before the item is shipped. Orders are usually shipped within 12-48 hours.
Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order before it has been picked and shipped, cancellation is free. (Applies for all order including LTL)
If you cancel your order after it has been picked and shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a return with all applicable fees. (Applies for all order including LTL)
Orders which are refused at delivery will be assessed of all applicable fees, including the return cost of shipping and a potential 15% restocking fee.
Warranty
- ALEKO products comes with a standard 1-year limited warranty, except for the items listed below.
- ALEKO Solar Panels have a standard 15-year limited warranty (this covers manufacturing defects only).
- ALEKO Driveway Gates, Pedestrian Gates, and Steel Fences (not including DIY or chain-link fences) have a standard 10-year limited warranty (products purchased on 1/1/2017 and earlier include a 5-year limited warranty).
- ALEKO Chain-Link Fences have a standard 5-year limited warranty.
- ALEKO Iron Doors have a standard 1-year limited warranty.
- ALEKO DIY Steel Fences have a standard 2-year limited warranty.
- ALEKO Hot Tubs have a standard 180-day limited warranty.
- ALEKO Inflatable Bounce Houses have a 90-day limited warranty.
- ALEKO Hammock Swings have a standard 6-month limited warranty.
- ALEKO Gazebos and Pergolas have a standard 6-month limited warranty.
ALEKO products with manufacturer warranties are warranted by us against defects in materials and manufacturer workmanship for the designated period from the date of product arrival at the shipping address. Warranty coverage is provided if the recommended installation procedures have been followed. After the first year warranty has expired, ALEKO.com will not provide any additional warranty. Contact us for more details.
In the case of a product failure due to defective material or manufacturer workmanship within the allotted warranty from the date of receiving the item, the product will be replaced (at our option) at no charge to the customer. ALEKO does not cover any weather damages to your products including: Rain, Sun, Snow, Storms, Tornados, Thunder, and Strong Wind.
Verification of the warranty period requires copies of receipts or other proof of purchase.
According to our policy we can only honor warranties with the original buyer of a the product. If a product has been sold and has changed ownership, we are unable to extend the warranty to the new owner.
For warranty services please contact our customer service department via email at Info@plungestore.com We will be glad to help you.
To provide you with proper assistance please follow these simple steps:
First
Determine the warranty period. Check the date of the product delivery.
Second
Contact us and ask for a diagnosis and a recommendation. Pictures of the product and box the product was shipped in are necessary for us to assist you.
Third
Our technicians will work with you to either replace or repair your product.
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Key Features of Stainless Steel Hot Tub & Cold Plunge Wood-Fired Heater 1-3 People
Durable Construction:
Eco-Friendly Heating:
Safety Features:
Versatile Use:
Premium Materials and Dimensions
Water Capacity and Person Capacity
Efficient Heating System
Easy Assembly and Maintenance
Stainless Steel Hot Tub & Cold Plunge Wood-Fired Heater 3-5 People | Aleko
- Regular price
-
$4,399.00 - Regular price
-
$4,499.00 - Sale price
-
$4,399.00
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Cold Plunge FAQs: Your Answers Here
How long does it take to heat the water in the Aleko Stainless Steel Hot Tub?
What materials are used in the construction of the hot tub?
How many people can the hot tub accommodate?
Can the hot tub also be used as a cold plunge tub?
What safety features are included with the hot tub?
Is assembly required for the hot tub?
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Stainless Steel Hot Tub & Cold Plunge Wood-Fired Heater 1-3 People | Aleko
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$3,999.00 - Sale price
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